FAQs

How do I get to the new Bankrate Campaign Manager?

Login to the Advertiser Portal and go to https://advertiser.bankrate.com/campaigns

What is the next phase of the Advertiser Portal redesign?

We will continue enhancing the Campaign Manager, so check back for updates. We are also working on more robust reporting and we welcome your feedback as you explore the new tools. Please email Support@Bankrate.com.

Can I put the same state in multiple Ad Sets within a single Campaign?

Our overlap rules prevent more than one active Ad Set with the same state and product types (HELOC, HE Loan, Rate Ad, Sponsored Ad).

At this time, only one ad (rate or sponsored) can be created for each product (HELOC, HE Loan).

Can my Ad Set budget be higher than my Campaign budget?

Yes, your Ad Set budget may be higher, but your Ad Set spend across all Ad Sets will never exceed your Campaign budget. All Ad Sets within the Campaign will be removed from the tables when that Campaign budget is met.

Can I day-part?

We are planning to build this functionality into the Campaign Manager in the future.

How can I track my leads and spend?

You can view your leads and spend for your account by going to Reporting. (https://advertiser.bankrate.com/campaigns/home-equity/reporting)

How can I take advantage of the new targeting functionality?

Separate Campaigns allow you to track and budget uniquely.

Ad Sets can be used to target certain states or groups of states for unique tracking and budgeting. You can also use Ad Sets to target product types/ad types (HELOC, HE Loan, Rate ad, Sponsored Ad) uniquely.

What reporting is available?

To download detailed lead and spend reports for your account go to Reporting (https://advertiser.bankrate.com/campaigns/home-equity/reporting)

Who can I contact if I have questions?

The Support Team can be reached through the following channels: 

email: support@bankrate.com

phone: 855-733-0700

chat feature: available by clicking on the Green Chat button at the bottom right on your screen

Will the new Bankrate Campaign Manager work on any browser?

For best results, use Google Chrome.

Is the new Bankrate Campaign Manager mobile-friendly?

All of the functionality is available on your mobile device. However, we recommend using your desktop to manage your Account.